We join the dots

We connect primary research with the latest consumer thinking to give you a bigger picture.

We help you understand your customers, navigate change, and capitalise on opportunities.

In short, we join the dots.

'Our Gav' has been announced as Best Newcomer at the MRS Awards for his work on online market research communities.

NPS and satisfaction are two of the metrics we're asked to look at most often. Why can they behave so differently?

We are presenting at a number of events in the next few weeks. Hope to see you there!

O2 connected consumers

O2 wanted to understand the changing consumer

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BA flight selling

Join the Dots helped British Airways optimise their new ecommerce website

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British Gas Ideas Factory

Join the Dots helped British Gas develop new services

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Sony mobile app

Join the Dots helped Sony Europe understand usage of their iPhone app

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Next social media

Join the Dots worked with Next to assess the impact of their Social Media Strategy

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McDonald's milkshakes

Join the Dots helped optimise McDonald's milkshakes range

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