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3 weeks ago
RT @JHenning: Building and Managing Compelling Online Communities, http://t.co/PncyylMi -- recap from #MRXOnMeth #MRX
4 weeks ago
Research Director Mon 16th January 2012
Constantly exploring possibilities for new and better ways of delivering results? We would be interested in hearing from you!
Join the Dots upcoming conferences Tue 3rd January 2012
We are presenting at a number of events in the next few weeks. Hope to see you there!
Mobile & your brands webinar Thu 15th September 2011
Research can help brands achieve their mobile objectives, by delivering apps & websites that consumers really value
Comley Report on consumer behaviour Fri 1st July 2011
The first Comley Report is now available. Get your free copy today...
What Does The Future Hold? Thu 26th January 2012
Listen to Graeme giving his views during an interview by our old friend Ray Poynter on NewMR Radio last week.
Good service? That’ll be 9 out of 10 please. Fri 6th January 2012
Should this well-known retailer be applauded for being proactive in encouraging customer feedback…?
ESOMAR Congress 2011 reviewed Fri 4th November 2011
What we liked (and what we were sceptical about) at this year's Congress in Amsterdam
What now for consumers? Interview with Pete Comley Wed 7th September 2011
What are today's key consumer trends, and how can understanding them help businesses adapt?
Join the Dots wins at AURA awards Thu 30th June 2011
Research buyers voted us the industry's clearest communicators at their inaugural awards...
Why NPS can fall but customers remain satisfied Thu 17th November 2011
NPS and satisfaction are two of the metrics we're asked to look at most often. Why can they behave so differently?
Creating long-term brand success (and negating the MyPrice trend) Thu 3rd November 2011
When it comes to creating long-term value, are price promotions part of the solution, or part of the problem?
What might Galileo be tweeting now? Tue 4th October 2011
The MRS may be in danger of making itself irrelevant in the face of today's technology
Beware of here today, gone tomorrow Tue 13th September 2011
Beyond the short-term, is honesty more profitable than package shrink?
Welcome to Book Club Fri 2nd September 2011
Our market research book club, and what we've learnt...
Time to be transparent Thu 11th August 2011
I recently got a renewal through for my car insurance, which had gone up about £300 since last year for no apparent reason...