What We Do

We specialise in online research communities, digital, advertising & communications, customer experience, mobile research and product & service optimisation.

Communities

We were the first UK agency to develop online insight communities in 2006. We’ve done well over a hundred, and we’re still at the front of the latest thinking

How we join the dots

Discussions
Surveys
Polls
Multimedia blogging
Offline sessions
Live chats
Teledepths
Buzz research
Market analysis

Andy Buckley

Head of Research

Jon Beaumont

Business Development Director

Digital

Our clients include 7 of the top 10 UK websites. Since 1998, we have researched over 100 leading brands' digital offers

How we join the dots

User testing
Eyetracking
Visitor surveys
Mobile user testing
Focus groups
Web analytics
Accessibility testing
Expert reviews

Janice Townley

Senior Associate Director

Sarah De Caux

Research Director

Customer Experience

A cornerstone of our offer since 1998, we track and optimise customer experience for some of the UK's biggest service providers

How we join the dots

Tracking surveys
Behavioural data
Mobile surveying
Key driver analysis
Short-term communities
Qualitative assessment
Hall and intercept testing
Market data & analytics

Jeff Haselum

Senior Research Manager

Karen Schofield

Research Director

Product & Service Optimisation

Our experience and knowledge allows us to deliver bespoke solutions and outputs that are specifically tailored for you

How we join the dots

Price optimisation (e.g. BPTO, PSM, Gabor Granger)
Range optimisation (e.g. TURF, DCM, MaxDiff)
Insight communities
Focus groups
Teledepths
Market data & analytics

Aimee Bryant

Associate Director

Marilyn Reardon

Senior Research & Board Director

Mobile

We were one of the first UK agencies to develop mobile surveying capabilities, integrating it with other methodologies

How we join the dots

Mobile device surveys
Mobile website user testing
Mobile app evaluation
Usage & download analytics
Short-term communities
Multi-method approaches
Market trend analysis
Focus groups

Chris Haydon

Research Director

James Lang

Digital Research Director

Advertising

Our expertise in advertising communications runs across the media mix. In particular, we help clients to disentangle the impact of individual channels