Unilever wanted to get closer to consumers to get their help in shaping the future of its brands, marketing and products, using an online community panel.
Join the Dots worked in partnership with Unilever to establish an online community panel of thousands of UK consumers. Members of this community panel have been asked to take part in a regular programme of brand driven research projects, as well as contributing to broader discussions about retailer partners, shopping habits and wider societal subject matters.
The community has been running since early 2012 and offers Unilever:
- An open channel to consumers and users of their brands
- A finger on the consumer pulse
- An opportunity to test and refine ideas – particularly those that might otherwise go un-researched
- Significant financial and time savings
- A dedicated strategic partner who knows their products and business
Methodologies used on the ‘At Home with Unilever’ community panel include online discussions and ‘live chats’, consumer and shopper multimedia journals/blogging tools, product trials, mobile research and interactive online surveys. Projects span concept testing, brand satisfaction, brand/category U&A, retailer reviews, pack evaluation and findability, NPD, comms evaluation and development. We have utilised the full range of available community research techniques, as well as pushing some innovative ‘in the moment’ approaches.
We provide Unilever with ongoing research, helping them to get closer to consumers and also future-proof the business, by developing a range of actionable insights delivered in a timely and engaging manner. This was done by running over 100 different research projects a year amongst our community panel members.